After a query is issued and a meeting has been scheduled to discuss the case, a verdict can then be issued before the case is closed.
To do this, click on “Action details”
>>Click on Assign Action
>>Select the action to be assigned
>>Add a description for the action assigned
>> Save
You can also view the verdict you have issued, edit the verdict or close the case.
Once the case is marked as closed, no further changes can be made to the verdict issued.