FAQs
39 articles
What does "X" Grow days in progress mean?
How to prorate salaries when a review is done mid month
Learn the difference between Expense Account and Workpay Wallet
How to fix resolve effective date issues after multiple reviews.
Why am I getting a Permission denied error?
Login Error (Incorrect Username or Password)
What is the difference between EWA and Loans
How do I remove an asset assigned to an employee?
Why are my transactions failing?
How do I edit my personal information?
Why is the gross salary on salary rates different from what is on the run payroll page.
Can I track employee attendance for remote or field staff without biometric devices?
Why are some employees showing “0 hours” on the T&A report even though they were on approved leave?
How long does it take for attendance records to be reflected on Workpay?
Why Is Overtime Not Reflected in Payroll?
Does the facial device support card access?
Topping Up Your Wallet via M-PESA
How to Make Statutory Payments with WorkPay
How to Edit the Transaction Policy
How to Recharge Your Expense Account
How do I export my account statement?
Setting up Payslip Security
How can I troubleshoot common payroll processing and salary payment issues in Workpay?
How do I update and verify payroll approval permissions in Workpay?
How to cancel a transaction
How do I add a new leave policy?
What does “Specify if this policy is based on an annual cycle or not?” mean?
What is the difference between Accrual and Cumulative schedules?
Can unused leave days be carried over to the next year?
Can carried-over leave expire later in the year?
Can I require employees to apply for leave in advance?
Should weekends or public holidays count as leave days?
Can employees take leave even if they haven’t earned enough yet?
Do employees need to upload documents when applying for leave?
What does “Configure Leave Structure Type” mean?
How can I control which employees can see each other’s leave details?
What’s the difference between “Return Date” and “Days & Hours” for leave duration?
Can I upload a company leave policy document?
How do I set email reminders for pending leave approvals?