Step-by-step guide on how to pause an employee loan on Workpay.
Employees may request for a loan to be paused for various reasons.
Pausing is done after an agreement is reached between the employer and employee.
To pause a loan
Go to the Payroll Module and select Loans
Under approved loans, search for the employee
Click on the Actions and Pause Loan
A modal will pop up to input the details requested
Select a date which the loan will be paused - this is usually at the start of a new payroll month
Enter the number of months to pause the loan for and give a reason.
Click Pause to apply the changes
Loan deductions will resume after the selected months lapse or the admin unpauses the loan.