Pause a loan

Step-by-step guide on how to pause an employee loan on Workpay.

Employees may request for a loan to be paused for various reasons.

Pausing is done after an agreement is reached between the employer and employee.

To pause a loan

Go to the Payroll Module and select Loans

Under approved loans, search for the employee

Click on the Actions and Pause Loan

A modal will pop up to input the details requested

Select a date which the loan will be paused - this is usually at the start of a new payroll month

Enter the number of months to pause the loan for and give a reason.

Click Pause to apply the changes 

Loan deductions will resume after the selected months lapse or the admin unpauses the loan.