Know what to do when payroll transactions fail and you need to reinitiate them.
After making payouts from the run Payroll page, some payments might fail, causing the status on the Payroll dashboard to show as processing.
The transactions are then refunded into your wallet by the finance team.
To reinitiate these payments, you need to go to the >>payments module>>Bulk Payments and click on “Add payment record” or use the bulk import option.
Once done, click on "verify and Pay". You will receive a 4 digit OTP via mail and you can also edit the narration to reflect what the payment is for.