Pilot Launch: Workpay Wallet for EWA & Loan Disbursements
As of the 15th May 2025, Workpay has launched the pilot rollout of its new in-app digital wallet, designed to streamline how employees access all their Earned Wage Access (EWA) and short-term loan disbursements.
As part of this pilot phase, selected employees will now receive disbursements directly into the Workpay Wallet rather than through M-PESA or bank transfers, whether withdrawing to M-PESA or to the bank or paying bills directly from the wallet. This exclusive early access enables employees to experience a faster, more secure, and more flexible way to manage financial payouts on the Workpay platform.
The wallet is part of Workpay’s effort to give employees more financial tools and services, all within the Workpay platform.
Why is this change happening?
The Workpay Wallet brings several key benefits:
- They get real-time access to their disbursed funds.
- They can track their balance and transaction history in one place.
- Payout failures and delays are significantly reduced.
- They gain more flexibility and control over how they use their money.
The wallet is part of our effort to give you more financial tools and services — all within the Workpay platform.
What do I need to do?
All you need to do is activate your Workpay Wallet to begin receiving your EWA and loan disbursements through it.
For more information, check out the attached FAQs, which answer common questions and help you get started quickly.
Frequently Asked Questions (FAQS)
1. What’s changing?
EWA and short-term loan payouts previously sent to M-PESA or bank accounts will now be disbursed directly into the Workpay wallet.
2. Why are we making this change?
Employees can view balances and transaction history in one place, and the wallet will enable additional financial services in the future.
3. Will employees still be able to withdraw to M-PESA or bank accounts?
Yes. Employees can withdraw any wallet balance to M-PESA or linked bank accounts with just a few taps.
4. What does this mean for employers?
There will be no extra setup or cost.
5. Are there any risks or compliance concerns?
No. The Workpay wallet is built in partnership with licensed financial institutions and utilises bank-grade security.
6. When does this go live?
The pilot phase will be conducted with selected clients between May and June 2025, and the full transition will occur in July 2025.
7. Will there be training provided?
Training and FAQS will be shared with employers and employees during the onboarding process.
8. What if an employee doesn’t want to use the wallet?
The wallet is a core part of the Workpay platform going forward. While withdrawals to M-PESA or a bank are still supported from the wallet, all disbursements must first pass through it.
9. How to contact us in case you need support
Our support lines are 254711082123/254730731303
See here the step-by-step activation guide.
1. Log in to the app
2. Click on the wallet on the main menu
3. Click on the 'Get Started" Button
4. Fill in your details, then click 'Next '
5. Fill in your Security details and click 'Next'
6. Set up your wallet pin, and click continue
7. Now you can withdraw, pay, and receive money using the wallet.
See image below
