Frequently Asked Questions
1. Will I still be able to talk to a person?
Yes. If the AI agent does not resolve your query, you can request to be connected to a human support representative.
2. What kind of questions can the AI answer?
It can assist with common queries, including account setup, process guidance, troubleshooting, and general product information.
3. How will this affect response times?
The AI will provide instant answers for many queries. More complex requests will still be routed to our Product Support Team
4. Why are you making this change?
To improve efficiency, reduce wait times, and provide you with round-the-clock assistance, while maintaining human support availability when needed.
5. Where can I find the live chat?
The chat icon will appear in the bottom-right corner of your screen when you log into the system. Simply click it to start a conversation.
6. Will my chat history be saved?
Yes. You’ll be able to see your past chat conversations, making it easy to track previous answers or follow up on an issue.