Workpay

What does "X" Grow days in progress mean?

How to prorate salaries when a review is done mid month

Learn the difference between Expense Account and Workpay Wallet

How to fix resolve effective date issues after multiple reviews.

Why am I getting a Permission denied error?

Login Error (Incorrect Username or Password)

What is the difference between EWA and Loans

This is a guide on unassigning assets from employees especially when they prevent you from exiting an employee.

How do I remove an asset assigned to an employee?

Know why some transactions fail and what you can do on your end to prevent them.

Why are my transactions failing?

Updating missing profile info or existing ones

How do I edit my personal information?

This article explains why an employee's salary might not be accurate when the Payroll is run.

Why is the gross salary on salary rates different from what is on the run payroll page.

Can I track employee attendance for remote or field staff without biometric devices?

Why are some employees showing “0 hours” on the T&A report even though they were on approved leave?

How long does it take for attendance records to be reflected on Workpay?

Why Is Overtime Not Reflected in Payroll?

Does the facial device support card access?

Topping Up Your Wallet via M-PESA

How to Make Statutory Payments with WorkPay

How to Edit the Transaction Policy

How to Recharge Your Expense Account

How do I export my account statement?

This article shows you how to set up payslip protection as an admin and how to open your payslip when it is protected with a pin as an employee.

Setting up Payslip Security

FAQs

Find answers and get help from Intercom Support and Community Experts

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