FAQs
40 articles
- What does "X" Grow days in progress mean?
- How to prorate salaries when a review is done mid month
- Learn the difference between Expense Account and Workpay Wallet
- How to fix resolve effective date issues after multiple reviews.
- Why am I getting a Permission denied error?
- Login Error (Incorrect Username or Password)
- What is the difference between EWA and Loans
- How do I remove an asset assigned to an employee?
- Why are my transactions failing?
- How do I edit my personal information?
- Why is the gross salary on salary rates different from what is on the run payroll page.
- Can I track employee attendance for remote or field staff without biometric devices?
- Why are some employees showing “0 hours” on the T&A report even though they were on approved leave?
- How long does it take for attendance records to be reflected on Workpay?
- Why Is Overtime Not Reflected in Payroll?
- Does the facial device support card access?
- Topping Up Your Wallet via M-PESA
- How to Make Statutory Payments with WorkPay
- How to Edit the Transaction Policy
- How to Recharge Your Expense Account
- How do I export my account statement?
- Setting up Payslip Security
- How can I troubleshoot common payroll processing and salary payment issues in Workpay?
- How do I update and verify payroll approval permissions in Workpay?
- How to cancel a transaction
- How do I add a new leave policy?
- What does “Specify if this policy is based on an annual cycle or not?” mean?
- What is the difference between Accrual and the Cumulative schedules?
- Can unused leave days be carried over to the next year?
- Can carried-over leave expire later in the year?
- Can I require employees to apply for leave in advance?
- Should weekends or public holidays count as leave days?
- Can employees take leave even if they haven’t earned enough yet?
- Do employees need to upload documents when applying for leave?
- What does “Configure Leave Structure Type” mean?
- How can I control which employees can see each other’s leave details?
- What’s the difference between “Return Date” and “Days & Hours” for leave duration?
- Can I upload a company leave policy document?
- How do I set email reminders for pending leave approvals?
- How can I resolve sign-in issues on Workpay's mobile app or web platform?